Getting help
How to reach Swarmia support, what our AI agent Aimo does, and what you can contact us about.
Our team is happy to help, in whichever way works best for you.
Contact us
Slack or Microsoft Teams (recommended): Paying customers get a free, shared Slack or Microsoft Teams channel that we set up and invite you to, with a typical response time of 1-2 hours. It's the fastest way to reach us, since your whole team can see and follow the conversation right where you already work. Don't have a channel yet? Email hello@swarmia.com and we'll set one up.
In-app chat: Click the ? icon in the bottom-left corner of Swarmia, then Need Help? Something is broken? to start a chat. This requires a verified email address; if your account doesn't have one (for example, some GitHub-authenticated accounts), use the contact form in the same menu, or email us instead.
Email: hello@swarmia.com. Always available, no setup required, and works even if you can't access the app.
How support works
When you reach out through any of these channels, our support AI agent, Aimo, responds first and tries to help you right away. If Aimo can't fully resolve your question, or you'd simply rather talk to a person, just ask and it'll escalate the conversation to our support engineers. You can typically expect a response within 1-2 hours.
What can I contact support about?
Technical issues: bugs, integrations, or anything not working as expected
Billing and subscription questions
Security documentation: SOC 2 report, bridge letter, and similar requests
Anything else related to using Swarmia
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