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Integrating with Jira Server and Jira Data Center

How to connect your on-premise Jira instance to Swarmia?

Step 1: Check prerequisites

To be able to integrate Swarmia with your on-premise Jira instance:

  • It must be reachable over the public internet, at a specific hostname, using HTTPS
  • It must be able to send webhook requests to the public internet, using HTTPS
  • You must be using Jira version 8.14 or above

If your Jira instance is behind a firewall that only allows traffic from specific IP addresses, make sure to allow-list 34.89.165.89 and 35.234.103.84.

Step 2: Create a service account

We will need to create a Personal Access Token, which will be used for authentication between Swarmia and your Jira instance. This token needs to be tied to a specific user account, and it is better to create a dedicated user for this purpose, instead of tying it to someone's personal Jira account.

Go to your Jira user administration, and create a new user. You may use your own email address, and an arbitrary, secure password. The username and full name can also be whatever you prefer, as long as they help you identify this service account later.

Step 3: Create a Personal Access Token

To create the Personal Access Token, you'll need to log into your Jira instance using the service account you just created.

Once logged in, navigate to Profile → Personal Access Tokens → Create token, and make sure you uncheck "Automatic expiry".

Once you create the token, it will be displayed only once. Make sure you keep a copy of it in a safe place for the next step.

Step 4: Get in touch

While the setup for Jira Cloud is fully automated, an on-prem Jira instance requires a bit of manual work on our part.

Contact your account manager with your Jira instance URL, and the Personal Access Token you previously generated, and we'll take it from there.

Step 5: Install webhook

Once we have finished setup on our end, we'll send you an email with a special webhook URL tied to your Jira instance. It will look something like this:

 https://hook.swarmia.com/JiraWebhook?webhookToken=long-secret-string

With this URL at hand, navigate to Jira Administration → System → WebHooks → Create a WebHook, and fill in the form as follows:

Step 6: Configure Jira integration

After completing the the above steps, you can continue to manage issue mapping.